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APPOINTMENTS, "NO SHOW" AND LATE CANCELLATIONS:

Patients 18 YO and older are expected to handle their own appointments.

Cancellations must be made by the patient or custodian 24 hours in advance to avoid a charge. Leave message in the main voice mailbox, not the doctor's mailbox. We can't accept cancellations made by relatives or non-custodians. If you fail to show or cancel the same day of your appointment you will be charged 100% of the customary fee. If you cancel the day prior but less than 24 hours before your scheduled time you will be charged 50% of the customary fee. The charge will be waived if the appointment time can be assigned to another patient. Insurance companies will not reimburse patients for charges concerning late cancellations or missed visits.

Call promptly if you need to reschedule an appointment. Set appointments can be rescheduled a maximum of two times.

After two consecutive no-shows or three cancellations, the patient may be discharged from the clinic.

EMERGENCIES:

If you have a life-threatening medical emergency and you are unable to immediately contact your doctor or any of the office staff, please go to the nearest emergency room.

TELEPHONE CALLS:

Telephone calls between appointments are reserved for pressing medical/psychiatric issues. Calls are answered 24-hours a day, seven days a week.  Your doctor can be reached by calling our office number.  If your doctor is unavailable please leave a message with the secretary or answering service. Your call shall be returned as soon as possible.

You may request your doctor to contact you after business hours.  Please make certain that your phone is accessible to private callers -those who do not identify themselves with the "Caller I.D." system-.

Many problems may be dealt with by advice over the telephone and do not necessarily require an office visit.  Your doctor will be available during and after office hours to speak with you.  Please note that there may be a fee for consults or calls lasting 5-10 minutes or longer, and that most insurance companies do not reimburse for this service.

PRESCRIPTIONS:

Prescriptions will be written at each appointment and we will provide you with at least sufficient medication and refills to extend until our scheduled next appointment. It is very important that you follow the doctor's orders related to medications. You or your pharmacist must call the office for refill authorization between appointments.

All requests for medication refills will be handled within 48 hours during normal business hours. Leave message in the prescription refill voice mailbox, not the doctor's mailbox. Please remember to request refills one week prior to taking the last of the medication.  Some controlled medications require new written prescriptions from your doctor and can not be processed over the telephone or fax. Request for prescriptions can not be processed on weekends or holidays.

Keep all prescriptions of controlled medications (e.g., Ritalin, Adderall, Dexedrine, Ativan, Xanax, Klonopin) in a safe place. Lost or misplaced prescriptions will not be refilled. All prescriptions are contingent on attendance to follow-up appointments. Any tampering or alteration of prescriptions will result in immediate discharge of the clinic. Stolen controlled medication will only be replaced after receipt of a police report.

FINANCIAL POLICY:

Payment is due in full at the time of service unless you are covered by one of our contracted insurance carriers. Insurance co-payments, deductibles and non-covered expenses are due on the day of the appointment.  Your billing receipt can be submitted to your insurance company for reimbursement directly to you.  The specific amount your insurance company will reimburse varies depending upon your policy.  Check with your insurance company to determine the nature of your coverage.

Bills for services are issued on the 1st of each month and are due in full within ten days. If your family is in treatment, the bill will come in the name of one designated family member. Charges for evaluation and/or therapy sessions, telephone consultation, record review, and preparation of reports will be indicated on your bill. Telephone consultations, review of clinical records for diagnosis and treatment, and preparation of reports are charged at the hourly rate of $180, measured in ten minute intervals of $30.

All payments for services should be made directly to Psychiatry Associates, P.C.  There will be a 30 $ penalty charged for returned checks.  We honor payment with VISA and Master Card.

Any account 120 days in arrears will be assigned to a collection agency or attorney.  Failure to meet your financial obligations may result in termination of clinical services.



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